Posts Tagged ‘twitter’

Considering the new FTC Endorsement Guidelines

Wednesday, October 28th, 2009

Beginning December 1st the USA FTC (Federal Trade Commission) is bringing in new policy affecting bloggers, social media and affiliates. Anyone who publishes about a product or service on the internet, if they are likely to gain from it, they had better disclose the relationship. Currently improtant is you are marketing to US or hosting in US.

Personally I am not a fan of the new rules as being way too overbearing and impractical. I think the web is very good at self regulating.
As an Aussie I could ignore the new guidelines. However, transparency and integrity are important and also a cornerstone of WallCann. There are good reasons for providing your customers and visitors with all the information they need to make an informed choice.

Steps to take before December 1st 2009:

  • If you live in USA or host your site in USA or promote to USA better to comply with the guidelines. As WallCannis a global sales and marketing organisation we will be taking reasonable steps to meet the intentions of the policy.
  • If you have affiliate links, partner links or paid advertising banners then clearly add a Disclosure Policy to your site or in your About Us information. Be aware that affiliate links are a form of endorsement for monetary gain.
  • If you have results claims in testimonials make sure they comply with the new rules. See this link  to review. http://www.ftc.gov/os/2009/10/091005endorsementguidesfnnotice.pdf
  • Watch for developments. Many changes are being made as people apply the policy to the real virtual world.

    As for Twitter, the FTC expects you to fit in a disclosure regardless of the 140 character limit. Not sure how this will work as over 80% of tweets seem to be endorsing something, a local restaurant, an ebook, a movie, a holiday.

    For twitter and facebook we will be watching to  see how it is managed. However if you apply honesty to your communications online and also make sure to add transparency you will build a more useful site.

    The FTC will be after gross infringements like – unproven cures or unproven weight loss endorsements. As in all business choose carefully the products and services you endorse and how you let people know your reasons for endorsing.

    Twitter Best Practices

    Monday, August 10th, 2009

    1. Choose a good Username


    Be sure to pick a username that’s relevant to your brand or campaign and easy to remember. Your Username then becomes part of your customized Twitter URL such as twitter.com/yoursite or twitter.com/yourtopic. Doing this creates a static address for future search indexing, which also helps usability for other cross-channel promotions.


    2. Select an account name wisely


    Optimize the Twitter account name to best reflect your brand. Your name is what appears next to your profile, which can be different than your URL. You obviously want an account name that promotes yourself, your company or your brand. You should also consider which variation of you brand name has the most search frequency every month.


    3. Make your bio count


    Optimize your Twitter page’s “Bio” line so it includes the most important, mission-critical phrases for your brand. Take advantage of all 160 characters! They give you 20 more characters than a normal tweet.Your bio is consistently indexed so its contents are what provide your Twitter page with its core relevance.


    4. Spread the word


    Now think about ways to build the link reputation of this newfound social web address. For example, you can integrate your Twitter URL into your website by placing a call to action on the site for your customers to follow you on Twitter. You could also integrate your Twitter URL within your site’s Global Footer, which appears at the bottom of every page of your site. Both of these options offer usability to your site visitors and help drive your Twitter URL up in the search engines.


    5. Remember your URL


    In the account settings, be sure to add your website’s URL or perhaps use it to promote your presence on another social platform, for example, yoursite.com. This is a great way to drive traffic back to your destination of choice; although, truth be told, the link does not provide any offsite reputation – a.k.a. SEO link juice – due to a “Nofollow” attribute that Twitter has in place.


    6. Select the initial characters of each tweet carefully


    The “lead-in” of each tweet appears to be important for SEO as it will determine what appears in the tweet’s title tag when it shows up as a search result on Google. Approximately 42 characters are factored into each tweet’s title tag, including the account name, as well as the initial characters of each tweet. Keep in mind that your full tweet and all its characters are still being indexed by major engines, though.


    7. Write keyword-rich tweets if possible


    Wherever possible, start your tweet with a primary keyword phrase to theme each message. Take advantage of any “active lingo” or buzz words as this will enable you to capitalize on timely searches on those terms. Of course, this doesn’t mean you should fill your tweets with buzz words at the expense of providing value to your followers! Rather, think carefully about which word choices will best convey your message and also allow you to leverage the real-time and long-term index relevance across the engines that continuously spider and index tweets.


    8. Mind your retweetability


    Make sure your tweet’s character limits allow for optimal “retweetability.” If you want a message to proliferate on Twitter, it’s ideal to keep it under 120 characters so your followers can easily add RT @YourHandle in front of the tweet. However, the exact number is different from everyone as it depends on the number of characters needed for someone to include the phrase “RT @yourname” in their re-tweet.


    9. Provide some Back Links


    Insert back links to redirect users back to your content. Twitter has proven to be a significant traffic driver for bloggers and others using the space to share links. If you do share links, use one of the many URL shorteners available (TinyURL and Bit.ly (bit.ly) are two common shorteners).

    Recommend using the URL shortener Bit.ly, as it tracks click-throughs for the specific links you share on the platform. Bit.ly even has the power to track links in aggregate. For example, if multiple Bit.ly URLs were created and shared by separate users, all leading back to the same URL, the service can track and report click-throughs for all of them in aggregate. Bit.ly also tracks clicks over time, so you can see when people are clicking your links most.


    10. Redirect to Good Content


    When providing Bit.ly links or any other URLs, make sure the redirection leads to pages which provide a richer content experience. Twitter users are hungry for information and accustomed to getting it “right now.” Send users directly to the details instead of having them fish around for it.

    Part 2 - Employee Policy - Using Twitter in your Association or Business

    Wednesday, April 15th, 2009

    This is part 2 of an ongoing twitter them, view Part 1.

    As Social Media blurs the boundaries between work and play many corporations have applied related rules to their employees. The same issues apply to associations and clubs.

    WallCann has put together a brief overview of the guidelines we use. These four main principles are the core of many current corporate social blogging rules.

    • corporate bloggers are personally responsible particularly when acting as a company representative

    Example: Blogs, including microblogging sites like Twitter, wikis and other forms of online discourse are individual interactions, not corporate communications. Employees/Staff/Members are personally responsible for their posts.

    • they should abide by existing rules,

    Example: As a condition of your employment, you agreed to abide by the rules of the Company Handbook. This also applies to your blogging, twitter and social media activities.

    • And keep secrets

    Example: …it’s perfectly OK to talk about your work and have a dialog with the community, but it’s not OK to publish the recipe for one of our secret sauces (any confidential information).

    • And be nice.

    Example: You may not post any material that is obscene, defamatory, profane, libelous, threatening, harassing, abusive, hateful or embarrassing to another person or any other person or entity. This includes, but is not limited to, comments regarding company employees, partners and competitors.

    Some other common principles are

    • Add value - Bloggers are recommended to be relevant, to write about what they know.
    • Respect copyright
    • Follow the law
    • Discuss with your manager -       Bloggers should discuss with their managers if they in any way are uncertain about what they’re going to write.

    In some cases these may need to be added

    • You can / cannot write on company time – Define within your company policy or job specifications.
    • Stop blogging if we say so
    • Contact PR - If a member of the media contacts you about a Company related blog posting or requests information of any kind, contact PR.

    Part 1 - Using Twitter in your Association or Business

    Wednesday, April 15th, 2009

    For Associations and Businesses Twitter can be a very useful tool.

    • Use Twitter to keep the connection with customers / members, to be able to just quickly ask their opinions, listen to their suggestions, spread some useful links and maybe help out.
    • Listen to what your audience has to say, and pay attention to their needs.
    • Write in a conversation tone. Think of it as sharing headlines with friends - what you say if you were telling a friend via e-mail

    What to Tweet about.

    • tweet about new clients/ members
    • tweet links to articles, new products or services
    • tweet meetings and activities
    • ask questions, and sometimes retweet the answers you receive
    • tweet links to new content on your business website
    • update daily

    Twitter Etiquette

    • Build for quality not volume. Only follow people who you trust, you think are interesting, or that you learn from. However don’t be afraid to take some risks and follow someone outside your immediate circle
    • Make it clear who you represent and why you’re on Twitter. The more up front you are in your profile description about who you represent and what you plan to talk about, the more you’ll allow yourself some cover
    • Be personal - twitter can be a very personal medium, and that’s not a bad thing for business people.
    • Reciprocate gracefully. Be honest, interesting and unselfish. That means not just tweeting links to your own company or website. It also means when you tweet other people’s work or news.  Add your personal feeling or commentary.
    • Use the Direct Message correctly. You can use this option for any message that doesn’t concern the rest of your followers. Also, remember what someone sends you via a direct message is NOT for public consumption.
    • We recommend a minimum of 3 tweets per weekday and unless a special circumstances or event no more than 10 per day.

    WallCann.com Online Marketing Solutions

    Wednesday, April 8th, 2009

    WallCann.com  - Online Marketing Solutions

    WallCann integrates a suite of online ecommerce activity into existing business to generate online sales and service enquiries. WallCann also delivers training to coach and develop a workforce in the effective use of web technology. WallCann has an extensive and strong client base with services extending across Australia, N America, UAE, India and China.

    Established in 2002 WallCann has built an international strategic platform of websites and training resources. WallCann’s rapidly expanding network of many hundreds of websites can quickly leverage high relevance traffic linkages to significantly enhance marketing programs.

    This blog enables contributions from the diverse departments of the WallCann network.

    For fun, links and updates please follow our Twitter:
    www.twitter.com/WallCann